Tag Archives: uk

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Once upon a time it used to be easy to find free wifi. If you needed to check your email or do a bit of work while on the go it just used to be a matter of popping into the nearest coffee shop.

But increasingly these pools of signal seem to be drying up, sometimes being replaced by costly pay-for-access hotspots, sometimes vanishing entirely.

The few free (as in beer) access points still around are increasingly not free (as in freedom) to access. Many force you to enter personal details, which is, at best, time consuming if you just want to read your email while drinking your coffee, and, at worst, downright invasive. Others, like the one at my former favourite office away from home, are now requiring you to ask for an access token – again, not something you’re going to do if in a hurry or if you are just there for a coffee.

Some coffee shops (Costa I’m looking at you) have even gone to the point of requiring you to join their rewards club and / or turning off all the power points so you can’t recharge.

All of these measures give a sense that they don’t really want their customers to use the wifi they’re providing.

What could be the reasons behind this trend I wonder? Here are a few off the top of my head…

People aren’t drinking enough coffee

One possibility in the above coffee shop example is that people are setting up with their laptops, monopolising a table, and not drinking enough coffee. I think this is probably because they are engrossed in what they are doing, or are unwilling to leave valuable laptops unattended while ordering, rather than necessarily scamming the store for the free wifi.

Regardless of the reasons it is obviously a problem, but one I’m pretty sure could be solved by having table service, and the availability of accessible wifi and readily available coffee and tasty nibbles brought to your table while working would certainly make me spend more money.

Times are hard

Thanks to government overspending, the collapse of the banking system, and a few illegal wars, times are hard and we’re all feeling the pinch. Perhaps the idea of giving away something for nothing (even if that something costs nothing to provide) may not seem as attractive a prospect as it once did.

Collecting user details seems to also be a bit of a cynical attempt to monetise the customer in new ways.

The Digital Economy Act

I think that it is more than just a coincidence that the decline in open wifi started happening after Labour’s disastrous digital economy bill was bullied through parliament by the BPI.

This bill transfers liability for anything illegal that an internet user does to the person who pays the bill, meaning that a coffee shop would be responsible for any copyright infringement performed by their customers.

This is obviously a strong disincentive for anyone wanting to run open wifi in their place of business, and runs counter to the stated aims of the bill (the real aims of course being to further entrench established monopolies, but that’s a subject for another rant blog post).

Myself, I’m thinking about just getting a Mifi on Giffgaff and giving up on the whole ubiquitous wifi concept, but that seems like admitting defeat. This doesn’t seem to be a problem elsewhere in the world, what are your thoughts?

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Otto von Bismarck once said: “Laws are like sausages. It’s better not to see them being made.”

To my mind, few things could have illustrated this clearer than yesterday’s vote on the Digital Economy bill, where – as the vote was finally called – the room quickly filled with MPs who had completely missed out on the debate of the last two days.

Faster than you could say “Stitch-up” or “Democratic deficit” the vote was overwhelmingly passed thanks to a reported 3 line whip and a back room deal with the Conservatives. Only the Liberal Democrats and one awesome Labour back bencher did the right thing.

It should be noted as well that the Labour back bencher in question was actively tweeting during the proceedings.

So that’s pretty much that. The bill as passed will pretty much regulate away the UK technology industry and provide a quick and cost effective mechanism to curtail free speech and governmental scrutiny, leaving only big business and a gagged population.

Someone much more cynical than me may suggest that this was the idea. Afterall, it is in both big business and government’s interest that you are unquestioning ignorant consumers – simple economic units that work, buy stuff and pay taxes.

So, with this and other laws worthy of East Germany making the UK feel less like a country and more like a cage, I and many others are left looking about for a free country to live in.

While I do that, I will just point out that Labour and the Conservatives are the same people – so please remember this when it comes to the ballot box.

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Yesterday there was a little bit of excitement in the digital rights world caused by an amendment to the Digital Economy bill proposed by a Tory and Liberal peer.

The justification of the amendment does make some good points – particularly about bringing any action under the control of the courts rather than just requiring the secretary of state’s say so.

As Lord Clement-Jones points out, the de-politicising of the process is important.

None of this matters of course, because the writing is on the wall for the rights industry. Unfortunately for us its clear they’re going to make a fight of it, which will likely leave us saddled with some very damaging and poorly written laws which will make it increasingly difficult to run a UK based buisiness.

The only thing that is left is to learn from the mistakes they made. Here are some harsh truths…

If your business model relies on digital things being hard to copy, it’s doomed.

The key issue here is one of basic economics. When it is just as easy to make a million copies of something than it is to make one, then the supply of that resource essentially becomes infinite and the unit price of the resource that the market is prepared to support drops to zero.

I’m not making any moral commentary here, but when something is no longer scarce it will be seen as free by the majority of people. Technical and legal restrictions put in place in an attempt to introduce scarcity artificially are going to be resented and are doomed to fail.

Theft is a meaningless concept in such a context, because how can you steal something which is infinitely available?

The only way to handle this situation is to innovate and add value somewhere else – people are still willing to pay for quality, novelty and convenience for example.

The black market is still the market.

Worse still, it is much more competitive (thanks to its lack of regulation) and responsive to consumer demand.

Lets look at Russia as an example:

In Russia, outside of the major cities, it is actually impossible to buy a legal copy of a CD or DVD – due in part to Russia’s perceived reputation on piracy creating an unwillingness for rights holders to provide their product there. There is still the demand of course, which the black market has stepped in to fill, and as a result you can go into a store on the high street and buy pirated CDs, DVDs and software just as you would buy legal copies here.

Not only does the black market provide a product where the traditional market refuses to, it actually provides a better product.

You can buy box set DVDs of films and TV series where none are normally available, entire back catalogues of an artist on a single CD in MP3 format, multiple DVD quality films on a Blueray disk and more.

Worse still for the rights holders, the price point is competitive enough to make it more attractive than downloading and certainly more attractive than importing a legal version, even after you factor in the relative earning power of the average Russian consumer.

This is similar to the current online situation – if I want to watch Caprica for example, I can either wait and hope it becomes available on DVD or shown on TV some time in the future, or I can watch it on channel Bittorrent. There is no legal way for me to get access.

Even when legal online access is provided, it’s product is often substandard when compared to the pirated version – low quality, DRM locked or with a built in expiry date. It is also, in many cases, harder to get hold of – requiring special software, registration and only offer a limited selection of products.

Which brings us to the real rub…

If the customer’s path of least resistance is not the one that gives you money, your business model is doomed.

Human nature is to follow the path of least resistance and this is something you’re not going to change, ignore this at your peril!

Do I click a button and have access to the latest episode of my favourite show in a few minutes? Or do I wait – perhaps forever – for it to be available on TV or in the stores?

Do I buy and re-buy a DRM locked version of my music for each device I own, or do I bittorrent a pirated version which will always work?

Do I go out in the rain to stand in a crowded store in order to get a single album, or do I bittorrent an artist’s entire back catalogue?

When I like some of my friends music, do I write down the name and go to the store, or do I give my friend a pen drive and get a copy right there?

Until a simple and convenient way to provide access to an equivalent or better quality product legally is available, the pirated version will always win.

So in conclusion..

As I said before I’m not making a moral statement here, and I am not calling for copyright to be abolished. Neither am I necessarily stating what should come next.

What I will say is that the current problems besetting the creative industry are not to do with the industry itself – people will always listen to music, watch films, use software and view great works of art – it is a problem with the current business models being used, combined with a lack of will to innovate.

The often bizarre legislation put forward as a solution all seem to be trying to retain the intellectual property status quo, but that isn’t to say that the concept of copyright is flawed – copyright is still a useful tool once certain realities are realised.

We should be encouraging business to embrace the new landscape and innovate, because while people are still wanting to listen to music, watch films and use software, there is still money to be made.

However, no amount of legislation will prop up a failing business model indefinitely, no matter what lobbyists will have you believe – just ask the French button makers. In a free market, business models are not something society or government should be in the business of protecting and they should be permitted to fail.

This is not the first time a technical innovation has rendered an entrenched business obsolete, and I’m sure it will not be the last.